How can we help you today?

  • We offer flexible payment plans to pay off your balance over time. Look up your account to see what your options are.

    Sign up for a plan

  • Signing up for a payment plan will help you keep your water on and avoid late fees. Once you look up your account, you can request a reminder to sign up later.

    Look up your account

  • For questions about enrolling in a payment plan, please call us at (703) 844-0505.

    For all other questions about your City utilities account, please call the City Utilities Department directly at (703) 721-3500.