Frequently asked questions

  • PromisePay is an online service that makes it easy to pay off your total balance and become debt-free. PromisePay works with AlexRenew and related utilities to offer interest-free payment plans for your debt.

  • AlexRenew is offering payment plans to help you repay your past balance.

  • AlexRenew customers who have past due debt can use this portal. All past due customers will be eligible for a payment plan.

  • Times are tough, and many are suffering from the effects of COVID-19 and the economic downturn. AlexRenew offers payment plans to help customers get back on their feet.

  • No, these payment plans are interest-free. There are no fees whatsoever - no late fees, no prepayment penalties, etc.

  • Yes, AlexRenew will shut off water service for non-payment of bills. If you have specific questions, please call AlexRenew at (703) 721-3500. Agents are available Monday through Friday from 6am - 6pm ET.

  • Sign up in minutes with three easy steps:

    1. Choose a plan that works for you. We offer a wide range of options.
    2. Make your first payment. We accept credit/debit cards and bank transfers (ACH).
    3. Pay off your balance over time with no interest and no late fees. We make it easy with automated monthly payments and reminders.

  • Your payment plan covers your past due balance and your current charges as of today. You must pay all new bills with AlexRenew directly.

  • Your new bills must be paid to AlexRenew. Your payment plan payments will be processed by PromisePay. PromisePay is here to help you pay off your past due balance.

  • If you need an extension for your plan payment or need to make a change to your plan, just let us know. We are here for you and will do whatever we can to help you make it work.

  • Yes, if you sign up for a payment plan with PromisePay you can still get any available community-based grants or other relief that you are otherwise qualified for.

  • Call PromisePay at (703) 844-0505. Agents are available Monday - Friday, from 8am - 6pm ET.

  • Call AlexRenew directly at (703) 721-3500. Agents are available Monday through Friday from 6am - 6pm ET.

  • Call AlexRenew directly at (703) 721-3500. Agents are available Monday through Friday from 6am - 6pm ET.