PromisePay is an online service that makes it easy to pay off your total balance and become debt-free. PromisePay works with AlexRenew and related utilities to offer interest-free payment plans for your debt.
AlexRenew is offering payment plans to help you repay your past balance.
AlexRenew customers who have past due debt can use this portal. All past due customers will be eligible for a payment plan.
Times are tough, and many are suffering from the effects of COVID-19 and the economic downturn. AlexRenew offers payment plans to help customers get back on their feet.
No, these payment plans are interest-free. There are no fees whatsoever - no late fees, no prepayment penalties, etc.
Yes, AlexRenew will shut off water service for non-payment of bills. If you have specific questions, please call AlexRenew at (703) 721-3500. Agents are available Monday through Friday from 6am - 6pm ET.
Sign up in minutes with three easy steps:
Your payment plan covers your past due balance and your current charges as of today. You must pay all new bills with AlexRenew directly.
Your new bills must be paid to AlexRenew. Your payment plan payments will be processed by PromisePay. PromisePay is here to help you pay off your past due balance.
If you need an extension for your plan payment or need to make a change to your plan, just let us know. We are here for you and will do whatever we can to help you make it work.
Yes, if you sign up for a payment plan with PromisePay you can still get any available community-based grants or other relief that you are otherwise qualified for.